YOUR ONE-STOP Shop for FABRICATION, Engineering, design, installation, and field service

Founded in Calgary in 1975, CTS Industries has grown from a small start-up to Western Canada’s one-stop-shop for fabrication, engineering, design, installation, and field service. With two modern stocking locations in Edmonton and Calgary to serve our customer’s needs, we source innovative products from all over the world to provide our clients with the most cost-effective commodity solutions.

EXCELLENT CUSTOMER SERVICE IS IN OUR DNA

At CTS Industries we know every order we receive is important and we treat it that way. We strive not just to save our customers time and money, but also to ensure we make their jobs easier. Customer service isn’t a buzzword for us – it’s in our DNA and it drives everything we do.

We consistently try to see things from the customer’s point of view. This means ensuring our product packaging is properly labelled and that the product is easy to put together – even for non-first-time customers. It also means responding to every customer in a timely and helpful way. If we can reduce inefficiency, we know we are making our customer’s day a little easier. We aim to be known for our innovative and top-quality products AND our top-notch service.

OUR MISSION

At CTS Industries our mission is to continue providing uncompromising customer service, high-quality products, modern fabrication capabilities, and professional engineering and installation services to ensure we remain Western Canada’s market-share leader in the fabrication industry.

As a privately held company, CTS Industries listens to its customers and reacts quickly to the changing needs of local markets.

OUR VISION

While CTS Industries is your one-stop shop for fabrication, engineering, design, installation, and field service, we don’t just stop there. Our business philosophy of Kaizen means we understand that no matter how good the current situation is, there is always room for improvement.

Our vision is a workplace where all our employees continuously work to identify and implement small changes that help improve the productivity, efficiency, and quality of our company.

This means:

  • We communicate with our customers to better understand their changing requirements and schedules.
  • We try to see everything from our customers’ perspective.
  • We ask questions to ensure we are identifying all the problems or opportunities.
  • We dig deep to find further efficiencies to save our customers time and money.
  • We find solutions to make our customers’ daily jobs easier.
  • We employ the “Golden Rule” and treat customers how we would like to be treated.
  • We do the right thing every time – even when it’s hard.